Donbet Terms and Conditions
1. General Information and Legal Agreement
These Terms and Conditions form a binding legal agreement between you and Donbet. By accessing our platform, creating an account, or placing any wager, you confirm that you have read, understood, and accepted every clause outlined on this page. We operate under Curaçao licence 8048/JAZ, and our services are offered in compliance with applicable gambling regulations.
What this means is straightforward: using our services equals acceptance. If you disagree with any part of these terms, we ask that you refrain from using our platform. We may update these terms from time to time, and continued use of our services after any changes constitutes acceptance of those revised terms. It is your responsibility to review this page periodically.
In plain terms, this document governs everything about your relationship with us — from how you register and deposit funds to how disputes are handled and accounts are closed.
2. Account Opening and Eligibility
To open an account with us, you must be at least 18 years of age. This is non-negotiable. We are legally required to prevent underage gambling, and we take this obligation seriously.
When you register, you'll need to provide accurate personal details including your full legal name, date of birth, residential address, and a valid email address. Only one account per person, per household, and per IP address is permitted. Creating multiple accounts may result in all accounts being suspended and any associated funds being forfeited.
We ask that you keep your registration information current at all times. If your details change — a new address, for example — update your account promptly. Failure to maintain accurate information could delay withdrawals or trigger additional verification steps.
3. KYC and Identity Verification
Know Your Customer procedures exist to protect both you and us. We are required by law to verify the identity of every player, and we may request documentation at any point during your time on our platform.
You may be asked to provide a government-issued photo ID (passport, driving licence), proof of address dated within the last three months (utility bill, bank statement), and proof of payment method ownership. In some cases, we may also request source-of-funds documentation. This isn't optional — it's a regulatory requirement under our Curaçao licence 8048/JAZ.
What this means for you: until verification is complete, we reserve the right to restrict deposits, gameplay, and withdrawals. Most verifications are processed within 72 hours, though complex cases may take longer. Providing clear, unedited documents speeds the process considerably.
4. Account Security and Password Confidentiality
Your account credentials are your responsibility. We ask that you choose a strong, unique password and never share it with anyone — not friends, not family, and certainly not anyone claiming to represent Donbet.
We implement industry-standard encryption and security protocols to safeguard your data and account. That said, no system is entirely immune to risk, and we cannot be held liable for unauthorised access that results from your own negligence, such as sharing login details or using public devices without logging out. If you suspect any unauthorised access, contact our support team immediately so we can secure your account.
We also recommend enabling any additional security features available through your account settings. Two-factor authentication, where available, adds a meaningful layer of protection.
5. Deposits and Account Funding
We accept deposits through a range of payment methods, and the options available to you depend on your location and the providers we currently support. All deposits must be made using a payment method registered in your own name.
Minimum and maximum deposit limits apply and are displayed within the cashier section. Deposits are generally processed instantly, though certain methods may involve brief processing delays depending on the payment provider. We do not charge fees on deposits, but your bank or payment provider might — that's between you and them.
In plain terms, we will never accept deposits from third-party accounts. If we detect that funds have been deposited using someone else's payment method, we reserve the right to freeze the account and return the funds to the original source.
6. Withdrawal Procedures and Verification
Withdrawals are subject to our verification procedures. Before we can process your first withdrawal, your identity must be fully verified as described in Section 3 above.
We aim to process withdrawal requests within a reasonable timeframe, typically between one and five business days depending on the payment method selected. Minimum and maximum withdrawal limits apply and are outlined in the cashier. We reserve the right to process large withdrawals in instalments at our discretion.
So when you request a withdrawal, make sure your account is verified and that your chosen withdrawal method matches your deposit method where possible. Incomplete verification is the most common reason for withdrawal delays.
We also reserve the right to carry out additional security checks on any withdrawal request. This is standard practice and helps us prevent fraud and comply with anti-money laundering regulations.
7. Bonus Rules and Wagering Requirements
We offer promotional bonuses from time to time. Each bonus comes with its own specific terms, and we ask that you read them carefully before opting in. The general rules below apply unless a specific promotion states otherwise.
Wagering requirements indicate how many times a bonus amount (or bonus plus deposit, depending on the offer) must be wagered before any winnings can be withdrawn. Not all games contribute equally towards wagering — slots typically contribute 100%, while table games and live casino may contribute less or not at all. Specific contribution rates are detailed in the bonus terms for each offer.
Bonus abuse is something we take seriously. If we determine that a player or group of players is exploiting our promotions — through irregular betting patterns, coordinated play, or any other method — we reserve the right to void bonuses, confiscate winnings, and restrict or close accounts. There's no ambiguity here: fair play is a condition of every bonus we offer.
8. Inactive and Dormant Accounts
An account is considered inactive after 12 consecutive months without any login, deposit, withdrawal, or wagering activity. We will attempt to contact you before applying any dormancy measures.
After 12 months of inactivity, we may classify your account as dormant. Dormant accounts may be subject to a monthly administrative fee, which will be deducted from any remaining balance. The fee amount is reasonable and proportionate, and we will notify you before any deductions begin.
If your balance reaches zero, or if we cannot reach you after reasonable attempts, we reserve the right to close the account entirely. You may reactivate a dormant account by contacting our support team, provided you can verify your identity.
9. Game Fairness and RNG Systems
Every game on our platform operates using a certified Random Number Generator. This means outcomes are entirely random and cannot be predicted, influenced, or manipulated — not by players, not by us.
Our RNG systems are tested and certified by independent third-party auditors. We are committed to fair play, and our licence under Curaçao 8048/JAZ requires us to maintain these standards at all times. Game return-to-player (RTP) percentages are set by the game providers and are not altered by Donbet.
What this means is that every spin, every card dealt, and every outcome on our platform is genuinely random. Past results have no bearing on future outcomes.
10. Prohibited Conduct and Fraudulent Activity
We ask that you use our platform honestly and responsibly. Certain activities are strictly prohibited and may result in immediate account suspension, forfeiture of funds, and potential legal action.
Prohibited conduct includes but is not limited to: using automated software or bots, colluding with other players, exploiting technical errors or glitches, engaging in money laundering or terrorist financing, opening multiple accounts, providing false identity documents, and using VPNs or other tools to circumvent geographical restrictions.
- Automated or bot-assisted play
- Collusion or coordinated play between accounts
- Exploitation of software bugs or errors
- Fraudulent chargebacks or payment disputes made in bad faith
- Use of stolen payment methods or third-party funds
We employ advanced fraud detection systems and work with industry partners to identify suspicious activity. If fraud is detected, we reserve the right to withhold funds and report the matter to relevant authorities.
11. Responsible Gambling and Self-Exclusion
Gambling should be enjoyable, never a source of stress or financial hardship. We are committed to promoting responsible gambling and provide several tools to help you stay in control.
Through your account settings, you can set deposit limits, loss limits, session time limits, and cooling-off periods. Self-exclusion is also available — this allows you to block yourself from our platform for a set period or permanently. Once a self-exclusion period is active, it cannot be reversed until the chosen timeframe has elapsed.
If you feel that gambling is becoming a problem, we encourage you to seek support. In the United Kingdom, you can contact GamCare on 0808 8020 133 or visit their website for free advice and counselling. The National Gambling Helpline is available 24 hours a day, seven days a week. You can also use GamStop to self-exclude from all UK-licensed gambling sites.
12. Complaints and Dispute Resolution
If something goes wrong, we want to hear about it. Our internal complaints procedure is designed to resolve issues fairly and efficiently.
To raise a complaint, contact our customer support team with a clear description of the issue. We will acknowledge your complaint promptly and aim to provide a resolution within a reasonable timeframe. If you are not satisfied with our response, you have the right to escalate the matter to an independent alternative dispute resolution (ADR) provider.
We are committed to transparency throughout the complaints process. Every complaint is logged, reviewed, and responded to by trained staff. We treat all complaints seriously, regardless of the amount involved.
13. Intellectual Property Rights
All content on our platform — including logos, graphics, software, text, and game interfaces — is protected by intellectual property laws. This content belongs to Donbet or our licensors and may not be reproduced, distributed, or modified without express written permission.
Your use of our platform grants you a limited, non-exclusive, non-transferable licence to access and use our services for personal, non-commercial purposes only. You may not copy, scrape, reverse-engineer, or otherwise exploit any part of our platform or its underlying technology.
Any unauthorised use of our intellectual property may result in account closure and legal proceedings.
14. Anti-Money Laundering Policy
We are fully committed to preventing money laundering and the financing of terrorism. Our AML procedures are built into every stage of the customer relationship, from registration through to withdrawal.
Because of this, we may request additional documentation to verify the source of your funds, particularly for large or unusual transactions. We monitor all transactions for suspicious patterns and are obligated to report any suspicious activity to the relevant authorities. This is a legal requirement, and we will not notify you if such a report is made.
All players must use our platform for legitimate entertainment purposes only. Using our services to convert or transfer funds of illicit origin is a criminal offence and will be treated accordingly.
15. Voluntary Account Closure
You can close your account at any time by contacting our customer support team. Before closure, any remaining balance in your account must be withdrawn, provided all wagering requirements and verification procedures have been satisfied.
Account closure is typically processed within 24 to 48 hours. Once your account is closed, you will no longer be able to log in, place bets, or access your transaction history through the platform. If you wish to reopen a voluntarily closed account at a later date, you will need to go through our verification process again.
This is different from self-exclusion. Voluntary closure is simply closing your account because you no longer wish to use our services. Self-exclusion is a responsible gambling measure and carries different terms as outlined in Section 11.
16. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of Curaçao, where our licence (8048/JAZ) is held. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Curaçao, except where local law in the United Kingdom provides otherwise.
We operate in compliance with applicable UK gambling regulations where relevant, and we respect the rights afforded to UK consumers under local consumer protection and data protection legislation. That said, the primary legal framework governing our operations and your use of our services is Curaçao law.
If any provision of these terms is found to be unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
Responsible Gambling Disclaimer
Gambling is intended for entertainment purposes only and carries inherent financial risk. You must be 18 or older to use our services. Never gamble more than you can afford to lose, and remember that gambling is not a way to make money.
If you or someone you know is struggling with problem gambling, help is available. In the United Kingdom, contact GamCare on 0808 8020 133 for free, confidential support. You can also register with GamStop to self-exclude from all UK-licensed online gambling operators. Play responsibly. 18+.