Responsible Gambling at Donbet
1. Our Commitment to Responsible Gambling
We provide comprehensive responsible gambling tools and support as a core part of our operations at Donbet. Our platform complies with UK Gambling Commission regulations and maintains strict standards for player protection.
We recognise that gambling should remain an enjoyable form of entertainment. Our commitment extends to providing you with the resources, tools, and information needed to maintain control over your gambling activity. Every feature we develop considers player safety as a primary concern.
2. Recognising Problem Gambling Signs
We provide clear information about the warning signs of problem gambling because early recognition leads to better outcomes. Understanding these indicators helps you assess your own behaviour or that of someone close to you.
The following signs may indicate that gambling is becoming problematic:
- Spending more money or time gambling than you can afford
- Chasing losses by continuing to gamble after losing
- Borrowing money or selling possessions to fund gambling
- Neglecting work, family, or personal responsibilities due to gambling
- Feeling restless or irritable when trying to reduce gambling
- Lying to family members or friends about gambling habits
- Gambling to escape problems or relieve feelings of anxiety or depression
- Repeatedly unsuccessful attempts to control or stop gambling
- Risking significant relationships or opportunities because of gambling
3. Self-Assessment Tools and Awareness
Our self-assessment resources help you evaluate your gambling behaviour honestly.
We encourage you to ask yourself these questions regularly:
- Do you spend more time or money gambling than you originally intended?
- Have you ever felt guilty about gambling or what happens when you gamble?
- Do you gamble to win back money you have lost?
- Have you ever borrowed money or sold items to finance gambling?
- Has gambling caused any financial problems for you or your household?
- Do you feel the need to bet more money to achieve the same excitement?
- Have people criticised your gambling or told you that you have a problem?
- Do you feel anxious or irritable when you try to stop gambling?
Answering yes to any of these questions suggests you may benefit from using our responsible gambling tools or seeking external support.
4. Deposit Limits and Budget Management
Setting deposit limits represents one of the most effective ways to manage your gambling budget. We provide multiple limit options that you can configure directly from your account settings.
Available limit types include:
- Daily deposit limits
- Weekly deposit limits
- Monthly deposit limits
- Loss limits per session or time period
- Wagering limits on specific game types
Decreases to limits take effect immediately. Increases require a 24-hour cooling-off period before activation. This delay exists to prevent impulsive decisions during active gambling sessions.
5. Time Limits and Session Controls
Managing time spent gambling matters as much as managing money. Our session control tools allow you to set specific time boundaries for your gambling activity.
You can configure session duration limits that automatically log you out after a specified period. We also provide session reminders that notify you of elapsed time at intervals you choose. These tools help maintain awareness of how long you have been playing, which can become difficult to track during extended sessions.
6. Self-Exclusion Options
When you need to take a break from gambling, we provide several self-exclusion options to suit different circumstances and needs.
Self-exclusion choices available to you include:
- Temporary self-exclusion from Donbet for periods of 24 hours, 7 days, or 30 days
- Long-term self-exclusion from our platform for 6 months or longer
- Permanent account closure with no option to reopen
- GAMSTOP registration for exclusion from all UKGC-licensed gambling sites
- Multi-operator self-exclusion through industry schemes
During any self-exclusion period, you will not receive marketing communications from us. We will also take reasonable steps to prevent you from opening new accounts.
7. Reality Checks and Account Activity Alerts
Reality check notifications interrupt your session at intervals you select to display information about your current session. These alerts show time elapsed and net wins or losses since you began playing.
Account activity alerts provide additional oversight of your gambling patterns. You can configure notifications for deposits, significant losses, or when approaching your set limits. These features work together to maintain transparency about your gambling activity and support informed decision-making.
8. Protection of Minors and Underage Access Prevention
We implement strict age verification procedures to prevent anyone under 18 from accessing our gambling services. Age verification occurs during registration and must be completed before any gambling activity can take place.
Our verification process uses electronic identity checks and may require documentary evidence. Accounts cannot be used for real-money gambling until age verification succeeds. We also encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites. Tools such as Net Nanny, Qustodio, and device-level parental controls can block access to gambling content.
9. Support Organisations and Professional Help
Professional support organisations provide free, confidential assistance for gambling-related problems. We encourage you to contact these services if you or someone you know needs help.
Official support organisations for the United Kingdom:
- GamCare - National helpline: 0808 8020 133 - Available 24 hours a day, 7 days a week
- BeGambleAware - Helpline: 0808 8020 133 - Free information and support
- Gamblers Anonymous UK - Peer support meetings and resources
- National Gambling Helpline - 0808 8020 133 - Confidential advice and counselling referrals
- Gordon Moody Association - Residential treatment for severe gambling addiction
- Citizens Advice - General advice including gambling-related debt
These services offer various support options including telephone counselling, online chat, self-help resources, and face-to-face treatment programmes.
10. How to Contact Our Responsible Gambling Team
Our responsible gambling team handles all enquiries related to player protection tools, self-exclusion requests, and account restrictions. Team members receive specific training in responsible gambling support.
You can reach our responsible gambling team through your account dashboard or via our general customer support channels. We respond to responsible gambling enquiries as a priority. When contacting us about self-exclusion or account restrictions, our team will process your request promptly and provide confirmation of actions taken.
Donbet operates under license 8048/JAZ issued in Curaçao and maintains compliance with UK Gambling Commission requirements for operators serving United Kingdom players. Gambling involves risk and should be approached as entertainment rather than a source of income. Please gamble responsibly and within your means. If gambling stops being enjoyable, use our tools or contact support organisations for help. You must be 18 years or older to use our services. 18+.